Cancellations & Refunds Policy
If we cancel a class: You are entitled to a full refund.
If you can’t attend the class: You’re welcome to send someone in your place.
OR
A refund and cancellation of participant can be requested up until 1 day (24 hours) before class starts. An admin fee of AU$35.00 applies. Refunds are applied back to the original method of payment.
A transfer to a different workshop or course can be requested up until 4 days before the first class starts. An admin fee of AU$10.00 and any difference in cost applies.
A credit note can be requested up until 4 days before the class starts. An admin fee of AU$10.00 applies. Credit notes are emailed to you and allow you to manage the rebooking process.
No changes will be allowed after these times.
Medical Events
- If you are unwell, notify us by email, do not attend your workshop. With the supply of a medical certificate issued by a registered health practitioner and covering the date of your workshop, you will be able to transfer your booking.
- Your safety and well being is important, we reserve the right to make decisions if necessary to preserve the safety of all. That might include calling an ambulance service on your behalf and at your expense.
Course cancellations by us
- Classes are subject to sufficient enrolment numbers (usually this is 2 participants).
- We reserve the right to cancel any scheduled course. In the event of a cancellation, students will be offered a full refund, credit or transfer.
Missed Workshops
If you miss the second or subsequent sessions of a course, you will not be partially reimbursed for that session. You are encouraged to book a private lesson to catch up.
Refund Upgrade
At checkout, WeTeachMe may offer an optional paid refund upgrade provided by Refundable (refundable.me), an independent third-party service. This upgrade is not offered, managed, or administered by Thread Den. If you purchase this protection and later need to make a claim, please contact Refundable directly via refundable.me/en-uk — Thread Den is not involved in the claims process and cannot process claims or refunds on Refundable’s behalf.
Payments Policy
We are unable to hold or pencil-in bookings. Full payment is required at the time of booking to secure your place. You can pay conveniently online by credit card, or in person at Thread Den in cash, via EFT, or by credit card (by appointment).
Privacy Policy
We endeavour to only collect the information we require to operate workshops or to produce our own email mailing list.
Our bookings process is via the weteachme.com platform and they also collect your information. You can click here to read their privacy policy.
The main way we collect personal information about you is when you give it to us by signing up to a mailing list, or enrol in a workshop.
The personal information we hold about you includes your name, demographics, contact details, classes you have attended and classes you or your children may be interested in.
Page updates
Medical events added – 26 May 2020.
Transfer of booking notice period reduced – 5 January 2021
Refund admin fee updated on – 25 May 2022
Covid references removed – 9 July 2026
Credit note admin fee updated on – 9 July 2026